At Mannotech Global, customer satisfaction is our priority. We carefully inspect and test every refurbished and pre-owned device before shipment to ensure quality and reliability.

If you are not completely satisfied with your purchase, you may request a return or refund according to the terms below.

1. Return Period

Customers may request a return within 30 days after receiving their order.

To be eligible for a return:

  • The return request must be submitted within 30 days of delivery
  • The device must be returned in the same condition as received
  • All included accessories must be returned
  • The device must pass our inspection process

2. Return Conditions

Returned products must:

  • Be the same device originally purchased
  • Match the serial number or IMEI recorded during shipment
  • Have no additional damage
  • Not have water damage
  • Not have unauthorized repairs or modifications
  • Not be locked with an Apple ID, iCloud account, or activation lock

Before returning an Apple device, customers must remove:

  • Apple ID
  • Find My iPhone / Find My iPad
  • Passcodes and personal accounts

3. Items Not Eligible for Return

Returns may not be accepted for:

  • Devices damaged after delivery
  • Devices with cracked screens caused by customers
  • Water-damaged devices
  • Devices with removed or damaged serial number labels
  • Products modified by unauthorized repair services
  • Missing accessories or original components

4. Return Process

To request a return, please contact our customer service team with:

  • Order number
  • Product information
  • Reason for return
  • Photos or videos if there is a product issue

Contact Email:

pengcheng@mannotechglobal.com

Our team will review your request and provide return instructions if approved.

Please do not send products back before receiving return authorization.

5. Return Shipping

Defective or Incorrect Items

If the product:

  • Arrives damaged
  • Has a manufacturing defect
  • Is different from the item ordered

We will provide assistance and may cover reasonable return shipping costs.

Customer Preference Returns

For returns due to:

  • Change of mind
  • Incorrect purchase
  • Personal preference

Customers may be responsible for return shipping costs.

6. Refund Process

Once we receive your returned device, we will inspect and verify the product condition.

After approval:

  • Refunds will be issued to the original payment method
  • Processing time depends on your payment provider
  • Refunds usually appear within several business days after processing

Shipping fees may not be refundable unless the return is caused by an error on our part.

7. Warranty and Returns

Some devices may include a limited warranty.

Warranty coverage applies to eligible hardware issues and does not replace this return policy.

Warranty does not cover:

  • Accidental damage
  • Physical damage
  • Liquid damage
  • User modifications
  • Software problems caused by misuse

8. Exchange Policy

If you receive a defective product, we may offer:

  • Replacement with the same model (subject to availability)
  • Store credit
  • Refund

Replacement availability depends on current inventory.

9. Refund Exceptions

Refund requests may be denied if:

  • The device is returned outside the return period
  • The product condition has changed
  • The device cannot be verified
  • Required accessories are missing

10. Contact Us

If you have questions regarding returns or refunds, please contact us:

Mannotech Global

Email:
pengcheng@mannotechglobal.com

Phone:
+86 13416726425